Refund policy

30-Day Returns

You have 30 days after receiving your order to request a return.

Eligibility
To qualify for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Accompanied by your order number or proof of purchase

Sale-priced items are eligible for return on the same terms as full-price items.

Non-returnable items
For health and hygiene reasons, we can't accept returns of:

  • Skincare and beauty products that have been opened or used (unopened, sealed products can be returned)
  • Gift cards
  • Custom or personalized items
  • Perishable goods, hazardous materials, and flammable liquids or gases

How to start a return
Email support@duncansdomain.com with your order number and the reason for the return. If it's approved, we'll send you a return label and instructions. Please don't send items back without contacting us first, because unrequested returns can't be accepted. [Return shipping is free for damaged, defective or incorrect items. For all other returns, the customer pays return shipping.]

Damaged, defective or incorrect items
Please inspect your order when it arrives. If something is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no cost to you.

Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it. If you haven't received your refund after 15 business days from approval, contact us at support@duncansdomain.com.

Late or missing refunds
Check your bank account first, then contact your card company. If you've done both and still don't see it, email us and we'll investigate.

EU customers
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason, under the same condition requirements as above.

Questions?
Email support@duncansdomain.com.

To confirm before you publish

  • Who pays return shipping for non-defective returns. I assumed the customer pays, which is common for small stores.
  • The 7-day window for damage claims. Change it if you want a longer one.
  • "Brand-registered suppliers." Keep this line only if it's true for every product you sell.
  • Sale items and opened skincare. This is my suggested balance: sale items are returnable, and opened skincare isn't. That's a business decision, so adjust it if you prefer.
  • A business address. Add one to Contact Information; I didn't include it here.