FAQ
Find Your Answers Here
How long have you been in business?
We’re a newly launched store, but our team has strong experience in managing e-commerce brands and product research. Our goal is to deliver trusted, quality products and a smooth shopping experience right from the start.
Where are your products shipped from?
All our products are shipped directly from our fulfilment partners within the United States to ensure timely and reliable delivery.
How long does delivery take?
Most orders are processed within 1–2 business days and delivered within 5–8 business days, depending on your location. You’ll receive tracking details once your order is shipped.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and Shopify Payments for secure and fast transactions.
Can I cancel or change my order after placing it?
If your order hasn’t been shipped yet, we can modify or cancel it for you. Please contact us as soon as possible via our Contact Page or email.
What is your return policy?
We offer a 14-day return policy for unused and unopened products. If you receive a damaged or incorrect item, we’ll gladly replace or refund it immediately.
How can I contact you for further assistance?
You can reach us anytime through our Contact Page or by emailing support@duncansdomain.com. We typically respond within 24 hours.
Couldn't find your answer?
We are here to help you. If you couldn't find the information you were looking for, please reach out to us directly.Our team is eager to assist you.