Privacy policy

Last updated: September 24, 2026

DuncansDomain LLC, doing business as The Duncan Store ("we," "us," or "our"), operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Duncan Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.

Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details: your name, billing address, shipping address, phone number, and email address.
  • Financial information: payment card information, transaction details, form of payment, payment confirmation and other payment details. Card details are processed by our payment providers, and we do not store full card numbers.
  • Account information: your username, password, preferences and settings.
  • Transaction information: the items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us: the information you include when you contact us, for example in a customer support inquiry.
  • Device information: information about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information: information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from:

  • You, including when you create an account, visit or use the Services, subscribe to our emails, communicate with us, or otherwise provide us with your information.
  • Automatically through the Services, including from your device and through cookies and similar technologies.
  • Our service providers, when they collect or process your information on our behalf.
  • Our partners or other third parties.

How We Use Your Personal Information

  • Provide, tailor and improve the Services. We use your information to provide the Services, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account or orders, manage your account, arrange shipping, and handle returns, exchanges and refunds. We also use it to improve the Services and create a more customized shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. We use your information to send marketing and promotional emails to people who have subscribed, and to show you online advertisements for our products on the Services or other websites, including based on items you have purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity. If you register an account, you are responsible for keeping your credentials safe, and we recommend you do not share them with anyone.
  • Communicating with you. We use your information to provide customer support, respond to you, and maintain our business relationship with you.
  • Legal reasons. We use your information to comply with applicable law or valid legal process, including requests from law enforcement or government agencies, to investigate or participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Shopify and other service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, email delivery, and fulfillment and shipping. Our fulfillment partners include Amazon (Multi-Channel Fulfillment), which receives your name, shipping address and order details so it can ship your order.
  • Business and marketing partners that help us provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services, and we may use advertising tools such as Pinterest, based on your online activity with different merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising. You can exercise this right on our [Your Privacy Choices page – link this text to that page].
  • Others, at your direction or with your consent, such as when you ask us to ship products to an address or use a login integration.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce our terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services is transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live. To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over that use. To learn more, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal: https://privacy.shopify.com/en.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to keep your cart working, remember your preferences, understand how the Services are used, measure the performance of our advertising, and keep the Services secure. You can control cookies through your browser settings, and where we display a cookie or consent banner, through that banner. Blocking some cookies may affect how the Services work.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow links to sites we do not own or control, please review their privacy and security policies and terms. We are not responsible for the privacy or security of those sites, or for the accuracy, completeness or reliability of information on them. Information you share on public or semi-public venues, including third-party social platforms, may be viewable by others without limitation on its use by us or by a third party. Including a link does not by itself imply endorsement, except as disclosed on the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us using the details below and we will delete it. As of the "Last updated" date above, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit, so please do not use unsecure channels to send sensitive or confidential information.

How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

  • Right to access / know: request access to the personal information we hold about you.
  • Right to delete: request that we delete personal information we maintain about you.
  • Right to correct: request that we correct inaccurate personal information.
  • Right of portability: receive a copy of your personal information and, in certain circumstances, ask that we transfer it to a third party.
  • Right to opt out of sale or sharing for targeted advertising: opt out of the "sale" or "sharing" of your personal information, or of its processing for targeted advertising as defined in applicable privacy laws, using our [Your Privacy Choices page – link this text]. If you visit our website with the Global Privacy Control opt-out signal enabled, we will treat it as a request to opt out for the device and browser you use, and, where we can associate the device with a Shopify account, for that account too. Learn more at https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals.
  • Managing communication preferences: you can unsubscribe from our promotional emails at any time using the unsubscribe link in any email. If you unsubscribe, we may still send you non-promotional messages, such as those about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the details below. For more on how Shopify uses your information, including rights related to data Shopify processes, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by law. You may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof that you authorized the agent and may need to verify your identity directly with you. We will respond to your request in a timely manner as required by law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or the equivalent issued by the relevant UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or want to exercise any of your rights, contact us:

DuncansDomain LLC, doing business as The Duncan Store
Email: support@duncansdomain.com